9-1-1
Emergency Service and Medical Dispatch
The City of Farmington Hills’ 9-1-1 center is located in the
Communications Section of the Police Department and is operational
24 hours a day, seven days a week. Communications Section
personnel are specially trained in expediting emergency response
through the use of sophisticated call taking and computer-aided
dispatch equipment. In addition, 9-1-1 operators are skilled in
the techniques of Emergency Medical Dispatching. They have been
trained to provide potentially life-saving medical advice, such as
the application of CPR or choking-victim techniques, via
telephone, to callers before the arrival of emergency units.
Due to the limited number of
incoming 9-1-1 telephone lines, use of this system is restricted
to true emergencies. Department policy requires that emergency
operators, who determine that an incoming 9-1-1 call is not an
emergency, instruct the caller to re-dial on a non-emergency phone
line and terminate the connection. Use of the 9-1-1 system is
reserved, in general, to report a serious crime in progress or one
that just occurred, or a life threatening situation such as a
medical emergency, fire, or car accident involving personal
injury.
Other appropriate uses of
9-1-1 include:
- Smoke or flames in or around a structure or vehicle
- Gas leaks
- Serious car accidents, or those car accidents involving a
known or suspected injury
- Any call for police/fire/EMT service which requires an
immediate response
- Any call originating from a coin-operated pay phone
