9-1-1
Emergency Service and Medical Dispatch
The City of Farmington Hills’ 9-1-1 center is located in the
Communications Section of the Police Department and is operational 24
hours a day, seven days a week. Communications Section personnel are
specially trained in expediting emergency response through the use of
sophisticated call taking and computer-aided dispatch equipment. In
addition, 9-1-1 operators are skilled in the techniques of Emergency
Medical Dispatching. They have been trained to provide potentially
life-saving medical advice, such as the application of CPR or
choking-victim techniques, via telephone, to callers before the arrival
of emergency units.
 Due to the limited number of
incoming 9-1-1 telephone lines, use of this system is restricted to true
emergencies. Department policy requires that emergency operators, who
determine that an incoming 9-1-1 call is not an emergency, instruct the
caller to re-dial on a non-emergency phone line and terminate the
connection. Use of the 9-1-1 system is reserved, in general, to report
a serious crime in progress or one that just occurred, or a life
threatening situation such as a medical emergency, fire, or car accident
involving personal injury.
 Other appropriate uses of 9-1-1
include:
- Smoke or flames in or around a structure or vehicle
- Gas leaks
- Serious car accidents, or those car accidents involving a known or
suspected injury
- Any call for police/fire/EMT service which requires an immediate
response
- Any call originating from a coin-operated pay phone
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